Instructions:
- You are required to participate meaningfully in all course discussions.
- Limit your comments to 200 words.
- No Plagiarism
- Answer both scenarios “Engaged and Disengaged.”
DESCRIBE YOUR EXPERIENCES WITH ENGAGED EMPLOYEES
Everyone has likely had some experience with a customer service representative who was engaged and, unfortunately, with at least one who was disengaged. Reflect on those experiences as you create a post in which you respond to the following questions:
1. Without naming the company, Describe a time when you interacted with an ENGAGED employee. When you interacted with an engaged customer service representative.
- How did it make you feel about the brand?
- What did the person do that demonstrated engagement?
- How did it feel when you walked away from the experience?
2. Without naming the company, Describe a time when you interacted with a DISENGAGED employee. When you interacted with a disengaged customer service representative,
- How did it make you feel about the brand?
- What did the person do that demonstrated DISENGAGEMENT?
- How did it feel when you walked away from the experience?
- How were the two interactions different?
- How did they influence your choices as a consumer or customer?